Maintenance & monitoring plans
No matter what, your UPS must be ready to perform at all times. While every power solution we supply is backed-up by a comprehensive warranty with the manufacturer, maintenance plans to ensure business continuity are highly recommended, particularly for UPS systems from 1kVA.
In particular, the battery set is of prime importance, and must be in good working order. With other consumables, such as fans and DC capacitors requiring regular maintenance and inspection logs reviewed to predict potential future problems.
A range of maintenance plans are available, with full 24/7, 365 days a year technical support and remote monitoring to guarantee we are always ready to respond to a site incidence:
| Service | Response Only | Parts Only | Silver | Gold | Platinum | Diamond |
|---|---|---|---|---|---|---|
| Technical Hotline 24/7 | Yes | Yes | Yes | Yes | Yes | Yes |
| Preventative Maintenance | – | Yes | Yes | Yes | Yes | |
| Optional Remote Monitoring 24/7 | – | – | Yes | Yes | Yes | Yes |
| Firmware Upgrades | – | – | Yes | Yes | Yes | Yes |
| Emergency Response | Yes | – | Yes | Yes | Yes | Yes |
| Labour* | Yes | – | Yes | Yes | Yes | Yes |
| Parts^ | No | Yes | Yes | Yes | Yes | Yes |
| Monthly Event/Status Report | – | – | option | option | option | Yes |
| Onsite Crash Kit | – | – | option | option | option | NA |
| Response Time | Same day | N/A | 12 working hours | 8 working hours | 4 clock hours | 4 clock hours 8 hour fix |
Note *: all labour is included as covered in the UPS warranty terms and conditions
Note ^: all parts are included except consumables, which are covered by the manufacturer’s warranty
Our programme of regular maintenance visits, inspections and monitoring, both on-site and remotely, will make sure that your business is permanently shielded from the effects of a power failure.