Maintenance & monitoring plans

No matter what, your UPS must be ready to perform at all times. While every power solution we supply is backed-up by a comprehensive warranty with the manufacturer, maintenance plans to ensure business continuity are highly recommended, particularly for UPS systems from 1kVA.

In particular, the battery set is of prime importance, and must be in good working order. With other consumables, such as fans and DC capacitors requiring regular maintenance and inspection logs reviewed to predict potential future problems.

A range of maintenance plans are available, with full 24/7, 365 days a year technical support and remote monitoring to guarantee we are always ready to respond to a site incidence:

Service Response Only Parts Only Silver Gold Platinum Diamond
Technical Hotline 24/7 Yes Yes Yes Yes Yes Yes
Preventative Maintenance Yes Yes Yes Yes
Optional Remote Monitoring 24/7 Yes Yes Yes Yes
Firmware Upgrades Yes Yes Yes Yes
Emergency Response Yes Yes Yes Yes Yes
Labour* Yes Yes Yes Yes Yes
Parts^ No Yes Yes Yes Yes Yes
Monthly Event/Status Report option option option Yes
Onsite Crash Kit option option option NA
Response Time Same day N/A 12 working hours 8 working hours 4 clock hours 4 clock hours 8 hour fix

Note *: all labour is included as covered in the UPS warranty terms and conditions
Note ^: all parts are included except consumables, which are covered by the manufacturer’s warranty

Our programme of regular maintenance visits, inspections and monitoring, both on-site and remotely, will make sure that your business is permanently shielded from the effects of a power failure.