Maintenance & monitoring plans

Maintenance & monitoring plans

We understand that your UPS and Battery systems are a significant investment, and that they need to be properly maintained to ensure they will keep your equipment running properly and safely in any situation. That is why we are proud to offer our Maintenance and Monitoring Plans.

Our maintenance plans will help to extend the life of your UPS and Battery systems, and reduce the chances of unexpected downtime. Our team of certified technicians will provide regular maintenance, inspections, and testing to keep your equipment running at peak efficiency.

Our monitoring plans provide real-time visibility into the performance of your UPS and Battery systems. This helps you to quickly identify any potential problems before they become costly repairs. We will also provide timely notifications and alerts in the event of a fault or failure, so that you can take the necessary action to minimize downtime.

At Activolt, we believe that preventive maintenance and monitoring are essential to keeping your UPS and Battery systems running reliably and safely.

Service Response Only Parts Only Silver Gold Platinum Diamond
Technical Hotline 24/7
Yes
Yes
Yes
Yes
Yes
Yes
Preventative Maintenance
-
Yes
Yes
Yes
Yes
Optional Remote Monitoring 24/7
-
-
Yes
Yes
Yes
Yes
Firmware Upgrades
-
-
Yes
Yes
Yes
Yes
Emergency Response
Yes
-
Yes
Yes
Yes
Yes
Labour*
Yes
-
Yes
Yes
Yes
Yes
Parts^
No
Yes
Yes
Yes
Yes
Yes
Monthly Event/Status Repor
-
-
option
option
option
Yes
Onsite Crash Kit
-
-
option
option
option
NA
Response Time
Same day
NA
12 working hours
8 working hours
4 clock hours
4 clock hours 8 hour fix

Note *: all labour is included as covered in the UPS warranty terms and conditions
Note ^: all parts are included except consumables, which are covered by the manufacturer’s warranty

Our programme of regular maintenance visits, inspections and monitoring, both on-site and remotely, will make sure that your business is permanently shielded from the effects of a power failure.